I use CATS…

Find out why our clients keep using CATS

Client's feedback is always appreciated. Below are some of the reasons our clients like to use us.

We like to think we are an invaluable resource to our customers, but it's only when we receive clients comments and feedback that we truly recognise the positive value and impact we have!

“It’s quicker to instruct CATS as they know more about technology than I do.”

“It’s hard to find accurate and reliable information for validation so I use CATS because they are so knowledgeable.”

“I find it useful instructing CATS because they are quick to validate, especially on the more technical equipment.”

“I can never tell searching the internet, what is current and what isn’t. That’s why I use CATS.”

“My technology claim knowledge isn’t great and that’s why I use CATS. They give me accurate information in a report format I can understand.”

“I know a lot about technology myself however it takes me a while to get the information I need so I use CATS because its quicker.”

“Whenever I need help with validation, nothing is too much trouble when I ring CATS especially if I want to speak to someone quickly. The CATS team are just so helpful.”

"I was able to settle a claim quickly due to their speedy response to my instruction."

"On a few claims I have sent to them they could still get older model phones that I couldn’t find stock of elsewhere."

"They negotiated with an insured’s incumbent supplier for me and we settled for claim for half the replacement cost. Great work!"

"Their engineer identified that only one of two items being claimed for actually needed replacing."

"They confirmed our liability was zero on a printer that was damaged due to wear and tear and not as a result of an insured peril."

"They arranged for a remote assessment as we had no claim concerns and limited the assessment cost as the unit was visually beyond repair."

"Their service, in my experience, was professional, speedy, efficient and friendly."

"It’s really useful to get an on-site expert opinion to identify the possibility of repair. We repair a lot more since we started using CATS."

"I wanted a second opinion as the insured’s incumbent supplier said the equipment was beyond repair. CATS engineer confirmed otherwise and he repaired the item on the same day of inspection."

"They can carry out a visual inspection and identify an item is beyond repair based on experience and parts availability and just charge us their basic assessment fee."

"When I need them to carry out a technical assessment, their reports are really comprehensive."

"So often when the policyholder says an item is beyond repair or their supplier does CATS have proven otherwise and offered repair within a few days."

"They have helped me to repudiate a claim under special investigation due to their engineers findings."

"Their 12-month warranty on all their repairs is reassuring."

"They are quick and efficient with repair on laptop claims I send to them."

"I have had so many products that would otherwise be replaced if I didn’t use CATS for repair."

"We never have any complaints relating to their repairs or very few, compared to the number of repairs they actually carry out for us."

"Even over the Christmas period a policyholders MacBook was turned around and repaired within 3 days."

"They provide an incredible service, from their communication to their updates and quality of repairs."

"Their repair rates mean our claim costs are less and CATS are also helping us to repurpose or repair rather than replace, which is great."

"Their ability to repair so often sends a clear message that replacement isn’t always the best outcome."

"Some policyholders prefer to use their original equipment and their preference is repair over replacement."

"Repair was the quicker option over a replacement which would have taken longer due to limited availability of a replacement at the time the claim."

"They were able to source replacement goods that a policyholder’s incumbent supplier said were no longer available and at lesser cost."

"Their lead time on replacements were shorter than the other suppliers involved."

"They identified closer like for like replacements in specification to that presented by the insured’s own supplier."

"They saved me about £7,000, which was half the cost of the same photocopiers from other suppliers who quoted. As I understand it, their trade positioning and relationship with the manufacturer helped us achieve the saving."

"The policyholder had no finances to pay for their replacement goods so CATS involvement helped with their cashflow."

"They helped an insured party spread the cost of their excess, VAT and betterment over 3 months due to lack of immediately available funds."

"It takes the hassle away from the policyholder having to organise quotes as well as repair and replacement equipment themselves."

"Without CATS help I couldn’t challenge the insured’s suppliers quote on a technical level."

"Organising replacement over cash settling sends a clear message to those thinking about claiming for cash settlement purposes."

"They often identify more accurate like for like equipment compared to other quotes from incumbent suppliers and identified savings for me as a result."

"They explain to the policyholder their reason for the like for like equivalent on a technical specification perspective."

"They make it easier as an instructor to settle a claim fair and reasonably."

"They answer any technical questions from the policyholder and me as the claim instructor. "

"They identify betterment and items that don’t need to be considered as part of the claim."

"They saved me so much time and provided a swift final report."

"They explained matters to the policyholder better than I could, on a technical level, in order to reach quick settlement."

"Their in depth conversation with me and the policyholder identified points we’d missed thus ensuring a fair and reasonable final settlement."

"They agreed settlement at less cost and secured better prices for the future and terms for the policyholder."

"Their technical understanding and expertise in terms of trade positioning meant they spoke with more authority on the matter achieving agreement where we were struggling to do so."

"CATS were able to covert technical jargon to lay persons speak to make settlement easier."