As a policyholder, what can you expect?

Our aim is to progress your claim from start to finish, in a timely manner

At CATS we believe in the personal touch, which is why you will have a dedicated technology consultant handling your claim supported by a claims support advisor. You will be given their contact details and a unique CATS reference number for your claim.

Our technology consultancy team will strive to meet your expectations and where possible exceed them. If you have any concerns over the handling of your claim you can raise these straight to the directors of the company at otherwise, the consultant and claim support advisor handling your claim will look to progress your claim to conclusion as quickly as possible. 

What do we need from you?

We will require as much detail as possible on the original products that you may have had damaged or stolen, including the make and model of any items involved. Receipts and proof of ownership may also be sought.

If you are claiming for damaged items, then your insurer may ask us to assess them before a decision is made to repair them. If repair is not possible then we will recommend replacement, subject to policy cover conditions being met. We may also be asked to provide a second opinion to any repair report you may have already obtained.

We will either arrange to collect any damaged items at a convenient time to you to confirm the possibility of repair or send an engineer on site, dependant on the product.

We will validate any stolen items and agree settlement in principal with you on a like for like basis on the nearest modern equivalents or as policy cover dictates. 

We will then discuss final settlement of the claim with you.

Answers to many other questions can be found in our FAQ's section. Alternatively you reach us on the number below if you need clarity on anything further.

Call our claims team on 0844 478 0088 or email us today