A simple but effective claims handling process

Structured through SLA's and KPI's

Whether it is reassurance as a policyholder or you are considering instructing us, you should find the information you need here. 

The people involved in our claim acted in an extremely professional and understanding manner. They were very approachable, helpful and available. We were very appreciative at how speedily the claim was processed... The claim was handled in a highly efficient and most expeditious manner, very pleasant and helpful personnel, if only other businesses could do as well – you should try bottling it! The whole experience could not have been more efficient. The process was clearly explained and happened according to plan. Very pleasant and professional to deal with. I would like to place on record my appreciation of the service that you and your colleagues at CATS provided in the very swift assessment and repair of my computer.

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