Read the most frequently asked questions about our claim services

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Here are some of the more common questions we are asked. 

If you can't find the answer to your question then call us on 0844 478 0088 and a member of our claims team will be happy to help you.


minimum 12 months warranty on all replacement and repaired goods
When we contact you for the first time you will be advised of a unique reference with us for your claim, for example, 13A-1234. You can speak to your dedicated technology consultant or claim support advisor allocated to your claim.
You can provide your postcode or the postcode of your risk address and we can indentify your claim. We may ask you some further security questions to confirm you are authorised to discuss the claim in question.
You can pay what is known as a betterment. This is an additional payment which will be the difference between your entitlement and the value of the product you would prefer.
All things technology related. For more detail on specific products email us at Alternatively call our claims team on 01943 882140 to discuss your enquiry.