For policyholders, claims handlers and loss adjusters alike, time is one of the most important metrics in a claim.

The Chartered Insurance Institute’s annual Public Trust Index showed that customer satisfaction had dropped to 79% during the pandemic after surveying 1,000 consumers and 1,000 small and medium-sized enterprises in May and September 2020. For policyholders, the longer spent to resolve a claim, the more satisfaction drops.

For claims handlers and loss adjusters, more time saved on each individual claim means higher policyholder satisfaction.

However, neither party wants claims to be rushed. A rushed claim is likely to lead to an unsatisfactory outcome for one or both parties, and we agree that each claim deserves to be investigated fully in order to reach the best possible solution.

Saving Loss Adjusters Time on Claims

We shorten your time spent on a claim by 50%* using our knowledge, expertise and proven model, allowing claims handlers and loss adjusters to concentrate on other claims while we do so.

*Figures taken from our average client savings for 2021

According to the FCA, it is common for commercial insurance claims to stall, or take an inordinate amount of time due to claims handlers and loss adjusters being overworked:

“At the same time, there are examples of complaints about claims where progress has stalled, and there are long periods of inactivity and lack of communication. SMEs attribute this variously to a number of factors including claims handler or loss adjuster workloads meaning they have little time to devote to the claim.” (Financial Conduct Authority)

However, the FCA has also found that when companies such as CATS are involved in a claim quickly, the time spent drops dramatically - and policyholder satisfaction increases. (Financial Conduct Authority)

Our expertise in technology, along with 20 years of experience resolving claims, means that we have the knowledge and practice to resolve claims quickly and efficiently without sacrificing high-quality resolutions.