Preserving policyholder satisfaction is an enormous part of what we do and why we do. That is why we worked around a policyholder’s schedule and needs when validating costs for electrical surge damage to high-value audio speakers. 

After reviewing the case, our consultants worked around the policyholder’s availability to arrange a site visit and inspect the damaged speakers. Consistent with the claim, we were able to verify that the speakers had suffered electrical damage to the main amplifier. The speakers could be repaired - but the parts needed for repairs were deemed no longer available in the UK, as the manufacturer had ceased production for them.

Ordinarily, this would render the speakers beyond repair and a more expensive replacement would need to be sourced. However, we proposed like-for-like replacement parts, sourced directly from the manufacturer.  

Our solution saved the insurer 27% of the initial claim value - and the policyholder could not be happier, describing himself as “absolutely delighted” with the handling and resolution of the case.

“The CATS engineers were fantastic. They set everything up for me - I could not have managed this myself. I’d recommend Cats to anyone,” said the policyholder - and ultimately, feedback like that is why we do what we do.