CATS Assessment & Repair service saves insurer £32,820

Transparent, Innovative, Professional, Independent

Swift assessment

Second opinion identified repair

Business interruption minimised

Telephony System

Incident: Lightning Strike

Services Used: Claim Validation, Technology Repair

The claim involved a telephony system for a hotel. 

The system was deemed unrepairable by the local concessionaire who provided a quote for a replacement
system at £33,000!

The policyholder expressed concern about the inconvenience of re-training and down time if the system
was going to be replaced.

We were asked to provide a technical assessment as to the possibility of repair.

Within 4 hours of being instructed our engineer attended the site, found the controller card of the main board
to be faulty and replaced it with one from his van for £180! The replacement component fixed the original system.

Can we help you? - Call our claims team on 0844 478 0088 or email us today