Claim repudiated following CATS analysis

Transparent, Innovative, Professional, Independent

Fraud concern

Hard drive analysis

Claim repudiated

Epos Till

Incident: Accidental Damage/Theft

Services Used: Claim Validation, Repair Assessment, Data Recovery

We were asked to provide a data retrieval assessment of an EPOS till that had been damaged.
The insured was claiming for loss of stock (£20,000) due to theft but could not substantiate this.

They confirmed that the only stock records they had were on the damaged EPOS till hard drive.

The hard drive was assessed, repaired and data retrieved.

The adjuster asked for our assistance in decoding and analysing the data and ultimately repudiated the claim
based on our findings.

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