Testimonials

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Here are some testimonials / comments from our customers. 

Click on one of the testimonials below to see their comments.

Mr Wingfield - iPad replacement

The claim was handled in a highly efficient and most expeditious manner, very pleasant and helpful personnel, if only other businesses could do as well – you should try bottling it!

Miss Wright - iPhone replacement

Thank you for all your help today and for being so kind and understanding. I’ve never made a claim on my home insurance before and the nightmare stories I’ve heard from other people regarding the problems they’ve faced really had me terrified, but you’ve been so swift to respond and provided an excellent and pleasant service  – and now with next day delivery too! – I can happily report to all the people I know at least one positive experience!  Plus, my daughter is delighted – which leaves me relieved!

Mr Paskin - Theft of laptops and iPads

My experience of the handling of our claim was exceptional!! Nick could not have been more professional and efficient if he tried! First class experience did everything to get us back up and running we received the goods as promised yesterday. 

A massive Thank you to Nick and the company 5 Star rating all the way 

Mr Bentman - Camera Lens
Nigel was excellent, handled the claim very quickly, directly, and so the new lens was with me within 48 hours of first contact. I'm very impressed with that. In all 10/10 – friendly, personal service and immediate action. That's as good as it gets!
Ms Elliott - Mobile replacement

The whole experience could not have been more efficient. The process was clearly explained and happened according to plan. Nigel very pleasant and professional to deal with.

Mr Emsley - TV Replacement

Thanks for getting the TV sorted so quickly – and finding the perfect replacement. You guys rock. Impeccable service: thank you.

Mr Adams - Computer repair

Dominic, I would like to place on record my appreciation of the service that you and your colleagues at CATS provided in the very swift assessment and repair of my computer.

iPhone replacement

I thought that the whole thing was completed with a refreshingly friendly, helpful and efficient manner. Nigel was really helpful and clear over the phone and I was surprised by how easy it all was for me. I now have my replacement phone and I am very happy with the whole process. I was hesitant to contact my insurance company at first because I thought that it would all be very stressful, but I am glad that I did because it was the opposite.
Please thank Nigel from me and I would recommend Cats Ltd without hesitation.

Mr & Mrs Mallinson - theft claim

We would like to take this opportunity to express our gratitude for the very helpful manner in which our claim was handled.

It is the first time we have had cause to make such a claim and the way in which the matter was dealt with by your consultant made a traumatic experience easier.

The people involved in our claim acted in an extremely professional and understanding manner. They were very approachable, helpful and available.

We were very appreciative at how speedily the claim was processed and concluded  and we will certainly by recommending our insurer to our family and friends.

We thank you once again for all the help and support you gave us during this unfortunate incident.

P Kingsley - Hifi Amp repair

Recently I had to make a claim due to my damage to my amplifier.

This was a very high grade piece of equipment but I'd like to thank all concerned for the professional and courteous way that the claim was handled. Your engineer did an excellent job in getting the amplifier picked up, repaired and re-delivered quickly having done an excellent job.

Dr Oates - Replacement Sony Vaio

Your involvement throughout was considerate and reassuring. I particularly appreciated your periodic updates to progress, by telephone and email, my claim achieving results in a remarkable and effective way. The quality of your service is both unique and commendable in these dismissive times. 

The outcome has been as good as it ever could be, honest, straightforward and thorough. Please thank your engineers attentiveness too. I will send a copy of this letter to my insurance company, as further endorsement of my satisfaction.