C.A.T.S. involvement ends 12 month claim saga!
Incident:
Theft
C.A.T.S. services used:
Validation, Replacement.
Claim overview
This claim had been on going on for nearly 12 months prior to our involvement. The policyholder had suggested a Dell laptop as a suitable modern equivalent to the one stolen.
The insurer was not convinced that the policyholder’s suggestion was accurate and had gone directly to Dell to confirm this. Dell made an alternative recommendation which was considered by the insured to be inferior, even though the component specification was the same as the original.
The claims handler involved could not reach a claim settlement as she did not have enough confidence in her IT knowledge or in the information given to her by Dell.
We were asked for our professional opinion and to use our I.T knowledge and mediation skills to discuss with the policyholder his concerns over his insurers recommmendation.
The policyholder raised some valid points with regards to some inferior componentry. In the end we managed to arrange supply of the replacement that the policyholder wanted at less than the value of the insurers original recommendation.
As a direct result of our involvement this claim was settled within 48 hours of C.A.T.S. being instructed.
For more information on any of our services
Contact Mark Lund or Nick Allman on 0870 446 2201