Laptop computer repair

Written off by traditional I.T. supplier, repaired by CATS!

Incident:

Accidental damage

CATS services used:

Validation, Repair

Claim overview:                                                           

We were asked to look at a laptop computer that had been written off by another supplier.

The policyholder was not convinced that the item was beyond economic repair so their insurer approached us for a second opinion.

We identified that the computer had several component faults which were resolvable.

Following replacement of the damaged components the unit was soak tested and found to be fully operational.

The computer was then returned to the customer in full working order with a 12 month warranty.

Total repair cost was £260, instead of the proposed replacement cost of £1,349 presented by the original supplier involved.